Weeks or months down the line you are not happy, things aren’t going to plan and your home isn’t selling, you are concerned about the level of enquiries and viewings your property is receiving. However your agent does not appear to be interested in you and your home anymore.
You are not alone in feeling like this. We speak to many homeowners that decide to change agent and sell with us and the biggest reasons are lack of communication, poor customer service and pressure to reduce the asking price. So, if you ﬁnd yourself in this position what can you do about it? Can you change estate agent and if so, how?
You can of course change agent, it is your house and completely your prerogative on who you sell with. You are in the driving seat and you can change course anytime. There is a process that most agents will ask you to follow and this will be stated in the agency contract you initially signed.
If your agent has done anything you really are not happy with and you want to get out of your contract immediately, I would speak to them about the issue and formally complain in writing to the agent. They may waiver the terms. If not, you can always contact the Property Ombudsman to check your rights and escalate the complaint, see https://www.tpos.co.uk/ for details.
Once you have served notice, speak to your new estate agent about a launch plan, marketing strategy and dates. If possible, take your home off the market for a short period, then when you launch with your new agent it will recreate that initial enthusiasm and activity that a new home coming to market has. Working with an agent who understands the importance of communication at this time and always prioritises customer service, with the right marketing strategy, you will sell.
Choosing the right estate agent is often the most important decision you will make when selling your home and can make the difference between selling or not.
If you are unhappy with your existing agent and want to change to an agent that provides honest advice, prioritises communication and takes great pride in making sure every client is delighted with the service they receive then get in touch with us today.
Call us on 01923 909 397 / 01442 738 227 or email firstname.lastname@example.org